Shipping Policy

At Amā (अमा), we are committed to getting your order of GI-tagged, origin-certified products to you in the best possible condition. This Shipping Policy explains how orders are processed, dispatched, and delivered - whether you order through our Platform or through our marketplace partners.

Please read this policy carefully before placing an order. By placing an order, you agree to the terms described herein.

Amā (अमा) operates as a direct-to-consumer (D2C) brand. Depending on where you place your order, fulfillment is handled differently:

Orders via Amā (अमा) Platform (this website) Orders placed directly on our Platform are fulfilled by Amā (अमा) in partnership with our chosen third-party logistics (3PL) and courier partners. The specific courier partner assigned to your order may vary based on your delivery location, order size, and service availability at the time of dispatch.

Orders via Marketplace Platforms When you purchase Amā (अमा) products through Amazon, Blinkit, Zepto, Swiggy Instamart, or any other authorised marketplace partner, shipping and delivery are handled entirely by those platforms under their own fulfillment and delivery policies. Amā (अमा) has no direct control over delivery timelines, courier selection, or delivery experience for marketplace orders. Please refer to the respective platform's shipping policy for details.

We partner with reputable logistics providers to ensure your products arrive safely and on time, but we acknowledge that final delivery is dependent on the performance of our third-party logistics partners.

Processing Time Orders placed on our Platform are typically processed within 1-2 business days of payment confirmation. Business days are Monday through Saturday, excluding public holidays.

Order Confirmation Once your order is placed, you will receive an email confirmation with your order details. A separate shipping confirmation email with tracking information will be sent once your order has been dispatched.

Order Modifications & Cancellations If you need to modify or cancel your order, please use our contact form at amaorigins.com/contact within 12 hours of placing the order. Once an order has been dispatched, it cannot be cancelled or modified.

Peak Season Delays During festive seasons (Diwali, Christmas, New Year, etc.) and promotional events, processing times may be extended by 1-3 additional business days. We will communicate any significant delays via email.

Delivery Timelines Delivery timelines are estimates and are dependent on our third-party courier partners. Amā (अमा) does not guarantee delivery by a specific date and is not liable for delays caused by courier partners, weather events, natural disasters, strikes, or other circumstances beyond our control.

- Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Pune): 3-5 business days - Tier 2 & Tier 3 cities: 5-7 business days - Remote and rural areas: 7-10 business days

Shipping Charges - Orders above ₹999: Free shipping - Orders below ₹999: Flat shipping fee of ₹79 - Express delivery (where available): Additional charges apply at checkout

Courier Partners We work with established courier partners including but not limited to Delhivery, Blue Dart, Ekart, and Shiprocket network partners. The courier assigned to your order is determined automatically based on serviceability and efficiency at the time of dispatch. We are unable to accommodate requests for specific courier partners.

Tracking Your Order Once dispatched, you will receive a tracking number via email and SMS. You can track your order on the courier partner's website or through the tracking link provided in your shipping confirmation email.

Amā (अमा) ships to select international destinations. International shipping is currently available to the United States, United Kingdom, Canada, Australia, Singapore, UAE, and other GCC countries.

International Delivery Timelines International delivery timelines are estimates and are subject to customs clearance, local postal services, and other factors beyond our control: - USA, UK, Canada, Australia: 10-15 business days - Singapore, UAE, GCC: 7-12 business days - Other destinations: 14-21 business days

International Shipping Charges International shipping charges are calculated at checkout based on destination country, package weight, and dimensions.

Customs, Duties & Taxes International orders may be subject to customs duties, import taxes, and other fees levied by the destination country. These charges are the sole responsibility of the recipient and are not included in our shipping charges. Amā (अमा) has no control over customs processes and is not liable for delays caused by customs clearance.

We declare all shipments accurately on customs documentation. We are unable to mark shipments as "gifts" or under-declare values.

Import Restrictions Certain food products may be subject to import restrictions in some countries. It is the customer's responsibility to verify that the products ordered are permitted for import into their country. Amā (अमा) is not liable for shipments seized or rejected by customs authorities.

We take great care in packaging our products to ensure they arrive in perfect condition. Our packaging is designed to:

- Protect products from moisture, heat, and physical damage during transit - Maintain the freshness and quality of our food products - Minimise environmental impact through the use of recyclable and biodegradable materials where possible

Damaged in Transit If your order arrives damaged, please: 1. Photograph the damaged packaging and product immediately upon receipt 2. Do not discard the original packaging 3. Contact us via our contact form at amaorigins.com/contact within 48 hours of delivery with photographs

We will arrange a replacement or refund for products damaged in transit, subject to verification. Please refer to our Refund Policy for full details.

Failed Delivery Attempts Our courier partners typically make 2-3 delivery attempts. If delivery is unsuccessful due to an incorrect address, recipient unavailability, or refusal to accept the package, the order may be returned to our warehouse.

Incorrect Address amá is not responsible for failed deliveries due to incorrect or incomplete addresses provided at the time of order. Please ensure your delivery address is accurate and complete, including flat/house number, building name, street, landmark, city, state, and PIN code.

Returned to Origin (RTO) If an order is returned to our warehouse due to failed delivery, we will contact you to arrange re-delivery. Re-delivery charges may apply. If re-delivery is not possible, a refund will be issued minus the original shipping charges and any return shipping costs incurred.

Perishable Products For perishable or time-sensitive products, we may not be able to re-ship returned orders. In such cases, a partial refund may be issued at our discretion.

Amā (अमा) partners with third-party logistics providers to fulfill and deliver orders. While we select our logistics partners carefully, we acknowledge that:

- Delivery timelines are estimates and not guarantees - Amā (अमा) is not liable for delays, losses, or damages caused by courier partners, customs authorities, weather events, natural disasters, strikes, or other force majeure events - Once an order is handed over to a courier partner, the delivery is subject to that partner's terms and conditions - For marketplace orders (Amazon, Blinkit, Zepto, Swiggy Instamart), shipping and delivery are entirely governed by those platforms' policiesIn the event of a lost shipment, we will work with our courier partner to investigate and resolve the matter. Resolution timelines depend on the courier partner's investigation process, which typically takes 7-14 business days.

For shipping-related queries, please contact:

Ama Foods & Spices India Pvt. Ltd. Contact Form: https://www.amaorigins.com/contact Website: https://www.amaorigins.com/contact

Please include your order number in all shipping-related communications for faster resolution.