Refund Policy

At Amā (अमा), we stand behind the quality of every product we source and sell. We want you to be completely satisfied with your purchase. This Refund & Returns Policy explains the circumstances under which we accept returns and issue refunds, and the process for doing so.

Please read this policy carefully before placing an order. By placing an order, you agree to the terms described herein.

Amā (अमा) does not directly process payments or issue refunds from our own payment infrastructure. All payment transactions and refund processing are handled by our authorised third-party payment partners and marketplace platforms.

For orders placed on the Amā (अमा) Platform: Payments are processed by our third-party payment gateway partner. Refunds, once approved by Amā (अमा), are initiated through the same payment gateway and credited back to your original payment method. The timeline for the refund to reflect in your account depends on your bank or payment provider (typically 5-10 business days after initiation).

For orders placed on marketplace platforms (Amazon, Blinkit, Zepto, Swiggy Instamart): Refund and return requests for marketplace orders must be raised directly with the respective platform. Amā (अमा) has no control over the refund process, timelines, or outcomes for marketplace orders. Please refer to the respective platform's return and refund policy.

Amā (अमा) is not liable for delays in refund processing caused by payment gateway partners, banks, or marketplace platforms.

We accept return and refund requests in the following circumstances:

Damaged or Defective Products If your product arrives damaged (broken seal, crushed packaging, leaking) or is defective (foreign matter, off smell, visible spoilage), you are eligible for a full refund or replacement. Please report within 48 hours of delivery with photographic evidence.

Wrong Product Delivered If you receive a product different from what you ordered, we will arrange a replacement or full refund at no additional cost to you.

Missing Items If your order is incomplete (items missing from a multi-item order), we will dispatch the missing items or issue a partial refund for the missing items.

Significantly Delayed Delivery If your order has not been delivered within 15 business days of the estimated delivery date (for domestic orders) or 30 business days (for international orders), you may request a refund. We will first investigate with our courier partner before processing a refund.

Product Quality Issues If a product does not meet the quality standards described on our Platform (e.g., a GI-certified product that does not match its described characteristics), please contact us within 7 days of delivery. We will evaluate each case individually.

We are unable to accept returns or issue refunds in the following circumstances:

- Change of mind: We do not accept returns for products you no longer want after delivery - Opened or partially consumed products: For hygiene and food safety reasons, we cannot accept returns of opened food products unless they are defective - Incorrect address provided: Orders that fail to deliver due to an incorrect address provided by the customer - Customs seizure (international orders): Products seized by customs authorities due to import restrictions in the destination country - Products purchased on marketplace platforms: These must be handled through the respective platform's return policy - Claims made after the reporting window: Damage/defect claims made more than 48 hours after delivery - Quality issues claims made after 7 days: Product quality complaints raised more than 7 days after delivery - Force majeure delays: Delivery delays caused by natural disasters, strikes, government actions, or other events beyond our control

Step 1: Contact Us Use our contact form at amaorigins.com/contact within the applicable reporting window (48 hours for damage/defects, 7 days for quality issues). Include: - Your order number - Description of the issue - Clear photographs of the product and packaging (mandatory for damage/defect claims)

Step 2: Review Our team will review your request within 2-3 business days. We may request additional information or photographs if needed.

Step 3: Resolution Once approved, we will offer you one of the following resolutions: - Replacement: We dispatch a replacement product at no additional cost - Full Refund: Initiated through our payment gateway partner - Partial Refund: For partial issues (e.g., one item in a multi-item order) - Store Credit: Where applicable, we may offer store credit as an alternative

Step 4: Refund Processing Approved refunds are initiated within 3-5 business days of approval. The time for the refund to reflect in your account depends on your payment method: - Credit/Debit Card: 5-10 business days - UPI/Net Banking: 3-5 business days - Wallet: 1-3 business days

These timelines are governed by our payment gateway partner and your bank, and are outside amá's direct control.

Where a replacement is offered and accepted, we will dispatch the replacement product within 3-5 business days of approval, subject to stock availability. Replacement orders are shipped using the same courier network as original orders.

If the product is out of stock at the time of replacement, we will offer a full refund instead.

Replacements are dispatched to the original delivery address. If you require delivery to a different address, please inform us at the time of raising the request.

Some amá products (particularly fresh or short-shelf-life items) are perishable in nature. For such products:

- Claims must be raised within 24 hours of delivery (not 48 hours) - We may not be able to offer replacements for perishable products if the original product has been consumed or disposed of - Refunds for perishable products are evaluated on a case-by-case basis

We take extra care in packaging perishable products to ensure they arrive in optimal condition. However, we acknowledge that transit conditions can sometimes affect product quality despite our best efforts.

If you purchased amá products through Amazon, Blinkit, Zepto, Swiggy Instamart, or any other marketplace platform, please note:

- Return and refund requests must be raised directly with the respective platform through their customer service channels - Each platform has its own return window, eligibility criteria, and refund timelines - amá has no authority to override or expedite refund decisions made by marketplace platforms - We recommend reviewing the return policy of the specific platform before placing your order

We work closely with our marketplace partners to ensure product quality and customer satisfaction, but the final refund decision for marketplace orders rests with those platforms.

For return and refund queries related to orders placed on the amá Platform, please contact:

Ama Foods & Spices India Pvt. Ltd. Contact Form: https://www.amaorigins.com/contact Website: https://www.amaorigins.com/contact

Please include your order number in all return/refund-related communications. Our team is available Monday to Saturday, 10 AM to 6 PM IST.